DripLabs - Virtual Try-On Platform

This Privacy Policy describes how DripLabs, Inc. (“DripLabs,” “we,” “our,” or “us”) collects, uses, and shares your personal information when you use our virtual try-on platform (“Platform”). We respect your privacy and are committed to protecting your personal information. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

DripLabs.ai (https://www.driplabs.ai) is owned and maintained by Fastcode.ai (https://www.fastcode.ai). Any references to “DripLabs,” “we,” “our,” or “us” in this Privacy Policy refer to Fastcode.ai and its subsidiaries and affiliates.

Last Updated: March 17, 2024

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us when you:

Create an account (name, email address, password)
Complete your profile (company name, business type, website)
Upload garment images for virtual try-on
Purchase credits (payment information, billing address)
Contact our customer support (communication content, contact information)
Respond to surveys or provide feedback

1.2 Information We Collect Automatically

When you use our Platform, we automatically collect certain information, including:

Usage data (features used, actions taken, time spent on the Platform)
Device information (IP address, browser type, operating system)
Log data (access times, pages viewed, referring website)
Generated images data (metadata, generation parameters)
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide, maintain, and improve our Platform
Process and complete transactions (credit purchases)
Generate virtual try-on images using your uploaded garment images
Store and manage your generated images
Send technical notices, updates, security alerts, and administrative messages
Respond to your comments, questions, and customer service requests
Communicate with you about products, services, offers, and events
Monitor and analyze trends, usage, and activities in connection with our Platform
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Improve our AI models and algorithms (using anonymized data)
Personalize and improve your experience on our Platform

3. How We Process Your Images

Our Platform's core functionality involves processing the garment images you upload to generate virtual try-on images. Here's how we handle this data:

Garment Images: When you upload garment images, they are processed by our AI models to create virtual try-on images. Your original garment images are stored in your secure account storage.
Generated Images: The virtual try-on images created by our Platform are stored in your account and remain accessible to you. Free images include watermarks and are available in standard resolution, while premium images (downloaded using credits) are provided in high resolution without watermarks.
Image Processing: Image processing occurs on our secure servers. We use industry-standard security measures to protect your images during processing.
Isolated Storage: Each user has a dedicated, isolated storage folder for their uploaded and generated images.
AI Model Improvement: We may use anonymized, aggregated data from generated images to improve our AI models. This process does not involve personal identification or linking images to specific users.

4. How We Share Your Information

We may share your personal information in the following circumstances:

Service Providers: We share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., cloud storage providers, payment processors).
Business Transfers: If we are involved in a merger, acquisition, financing, or sale of all or a portion of our business, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose information if we believe that disclosure is necessary to comply with any applicable law, regulation, legal process, or governmental request.
Protection of Rights: We may share information to protect the rights, property, and safety of DripLabs, our users, or others.
With Your Consent: We may share information with your consent or at your direction.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods depend on the nature of the information and the purposes for which it is processed.

Account Information: We retain your account information for as long as your account is active. If you close your account, we will delete or anonymize your account information within 30 days, except as necessary to comply with our legal obligations or resolve disputes.
Uploaded Garment Images: Your uploaded garment images are retained in your account until you delete them or close your account.
Generated Images: Generated images remain in your account until you delete them or close your account. Images you have downloaded using credits remain yours to use according to our Terms of Service, even after account closure.
Payment Information: We retain payment information as required for tax, accounting, and legal compliance purposes.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: You can access and update certain information about your account through your account settings.
Correction: You can correct inaccurate information by updating your profile.
Deletion: You can request deletion of your personal information by contacting us or by closing your account.
Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
Objection: You can object to our processing of your personal information in certain circumstances.
Withdrawal of Consent: You can withdraw your consent at any time for processing activities based on consent.
Complaint: You have the right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our Platform. Cookies are small text files that are stored on your device when you visit a website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them).

We use these technologies for various purposes, including:

Keeping you logged in to your account
Understanding how you use our Platform
Remembering your preferences
Improving the performance of our Platform
Protecting the security of our Platform

You can control cookies through your browser settings. However, if you disable cookies, some features of our Platform may not function properly.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data in transit and at rest
Secure cloud infrastructure with industry-standard protections
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Dedicated, isolated storage for user content
Regular backups to prevent data loss

However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. International Data Transfers

We may transfer your personal information to countries other than the one in which you reside. When we transfer personal information across borders, we take steps to ensure that your information receives an adequate level of protection wherever it is processed.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we comply with applicable data protection laws when transferring your personal information outside these regions. This may include implementing appropriate safeguards such as standard contractual clauses approved by the relevant authorities.

10. Children's Privacy

Our Platform is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible. If you believe that we might have any information from or about a child under 16, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by email or through a notice on our Platform prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@driplabs.com
Website: https://www.driplabs.ai
Address: Fastcode.ai (DripLabs)
#48, Bhive Premium Church st,
Haridevpur, Shanthala Nagar,
Ashok Nagar, Bengaluru - 560001
Karnataka, India

We will respond to your request within a reasonable timeframe.