DRIP LABS

How can we help you?

Find answers to common questions, learn how to use DripLabs, or get in touch with our support team.

Frequently Asked Questions

Find quick answers to common questions about using DripLabs.

Getting started with DripLabs is easy:

  1. Create an account on our platform
  2. Complete your business profile
  3. Upload your first product image
  4. Choose your preferred AI model
  5. Generate your first virtual try-on image

DripLabs works best with fashion items, accessories, and lifestyle products. Our AI models are specifically trained for clothing, shoes, jewelry, bags, and similar items. For optimal results, use high-quality product images.

Follow these steps to upload your product images:

  1. Navigate to the “Create” section from your dashboard
  2. Click on “New Project” or “Upload Images”
  3. Select the product images you want to transform
  4. Choose your preferred AI model and settings
  5. Click “Generate” to start the process

Our credit system is designed to be flexible and transparent:

  • Free users can generate watermarked images
  • Purchase credits to download high-resolution images without watermarks
  • Credits never expire
  • Bulk credit purchases receive discounts
  • Track credit usage in your dashboard

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for business accounts. All payments are processed securely through our payment partners.

As of now, we do not support refunds for unused credits. Once purchased, credits remain valid indefinitely and never expire, so you can use them at any time in the future. For more details, please refer to our Terms of Service.

Generation time can vary based on image complexity, server load, and current system demand. If generation takes longer than 10 minutes, try reducing the image resolution or contact support.

If the AI generation fails, first check your internet connection and try again. If the issue persists, try the following steps: 1) Clear your browser cache, 2) Use a different browser, 3) Ensure your image meets our requirements. If none of these work, contact our support team.

For best results, use high-resolution product images (1000x1000px minimum) with clear backgrounds. Ensure good lighting and avoid busy patterns or text in the original images.

To install our Shopify app:

  1. Visit the DripLabs app on Shopify App Store
  2. Click “Add app” to install
  3. Follow the setup wizard
  4. Connect your DripLabs account
  5. Start generating product visualizations

Yes, you can bulk process up to 100 products at once through our Shopify integration. Select multiple products from your Shopify catalog and generate AI visualizations in batch. Results are automatically added to your product listings.

Our Shopify app automatically syncs your product catalog. New products are detected and can be processed immediately. Changes to product details are synchronized in real-time between Shopify and DripLabs.

Create project templates for consistent results, use batch processing for multiple items, schedule generations during off-peak hours, and utilize our automation features for recurring tasks.

Use consistent lighting, shoot against a clean background, capture multiple angles, ensure products are properly styled, and maintain consistent distance and perspective across products. This helps our AI generate more accurate and consistent results.

We support JPEG, PNG, and WebP formats. For optimal results, use images with a minimum resolution of 1024x1024 pixels and a maximum file size of 10MB. The aspect ratio should be between 3:4 and 4:3.

For best results: 1) Use high-quality product images with good lighting, 2) Ensure the garment is clearly visible against a clean background, 3) Avoid complex patterns or textures that may confuse the AI, 4) Follow our image guidelines for optimal sizing and format.

We offer direct integration with Shopify through our app. For other platforms, you can use our API or download generated images manually. Contact our support team for custom integration solutions.

Contact Support

Other Ways to Get Help

Email Support

For general inquiries and support

support@driplabs.ai

Business Hours

Monday - Friday: 9:00 AM - 5:00 PM EST
Saturday - Sunday: Closed

Response time: Usually within 24 hours on business days